Frequently Asked Questions - Hemp Graphics | Cannabis packaging & Print

Can I make changes to my proof after approval?

No, once you approve your proofs, changes cannot be made. All orders are sent to the production queue after approval.

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Can I see a proof before ordering?

All orders receive a free proof within the next 24-48 hours after purchase.

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What if I find an error in my PDF proof?

If you notice any issues with your proof, please email us back with changes.

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Why was my order returned?

Orders are returned when there’s a missing address, apartment number, suite or floor number. If for any reason your order is returned, please contact us.

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Can you blind ship my order?

Yes, please make a note during checkout or email us at with your order number as the subject.

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When does production time start?

Production will begin once artwork proof has been approved. Production time does NOT begin after purchase.

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How long does it take for proofs to be ready?

Proofs are sent over within 24-48 hours after placing your order. Once approved we can place your order into production.

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Why am I unable to upload artwork?

If you’re having trouble uploading your file. Please email your artwork after ordering to

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Can I pick up my order?

No, at this time we do not offer local pick-ups or visits to our warehouses. Please keep checking for updates.

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Do you offer free shipping?

Yes, we offer free shipping to almost anywhere in the U.S. Offer is not valid for Alaska or Hawaii.

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Do you provide free templates?

Yes, only for standard products, templates can be found here.

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What file formats do you accept?

We accept all standard file formats. While we accept all file formats, Vector format logos are required for large format printing. If for any reason you do not have a Vector file, Hemp Graphics offers Vectoring Services.

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What if my print arrives damaged?

We will do our best to make sure everything arrives safe and sound. However, occasionally things do happen in transit and we deal with this on a case by case basis.

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